Privacy policy

Who we are

This Privacy Policy explains how CORMELIA GROUP LTD. ("CORMELIA", "we", "us") handles personal information collected through this website. We are a retail store for solar power and smart home products in Toronto, Ontario. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.

Information we collect

We collect only what you choose to send us and a small amount of technical data needed to run the site.

Contact and service request forms

When you use the contact form, or request a service on the Services page, we receive:

• your name and phone number (required);
• your email address (optional);
• a subject (optional) and a message (optional);
• for a service request, the title of the service you selected.

Cart and checkout

The cart lets you collect products and quantities. It is an order request, not a purchase, and the site does not take payments. When you send an order request from checkout, we receive:

• your full name and phone number (required);
• your email address (optional);
• your choice of delivery or pickup, and for delivery your address: street, city, province and postal code;
• notes (optional);
• the contents of your cart: product names, prices, quantities and the estimated total.

We use these details to confirm availability, delivery or pickup, and to prepare an invoice.

Technical data

To keep the cart working and protect forms, the site sets cookies (see below). The site stores your browser session identifier together with the items in your cart. Like most web servers, the hosting environment may also keep standard server logs, such as IP address, date and time, requested page and browser type, for security and troubleshooting. We do not use these logs to profile visitors.

What we do not collect

The site does not ask for payment card or bank details, or any government identification. Please do not include such information in the free-text fields.

Why we collect and how we use it

We use the information to:

• reply to your message or call you about a product or service;
• confirm availability, arrange delivery or pickup, and issue an invoice for your order request;
• keep your cart available while you browse;
• protect the site and its forms against spam and misuse, and fix technical problems;
• meet legal, tax and accounting obligations.

We collect personal information only for these purposes and, under PIPEDA, rely on your consent, which you give by submitting a form. We do not use the information from these forms for automated decision-making.

Cookies and similar technologies

The site uses only the cookies it needs to work:

• a session cookie that links your browser to your cart, so your selection is kept between pages;
• a security (CSRF) cookie that protects forms and interactive components from forged requests.

These cookies are essential and are not used for advertising or tracking. You can block or delete cookies in your browser settings, but the cart and forms may then stop working.

The site does not load analytics, advertising, tracking pixels or social media scripts, and contains no links to social networks. Fonts and other site assets are served from the site itself.

Embedded map

The Contacts page shows a map of our address. The map is an embedded Google Maps frame that loads only after you press "Load map". When the frame loads, your browser connects to Google, which may receive your IP address and technical browser information under Google's own privacy policy. We do not control that data. If you prefer not to load the map, do not press the button and use the address above in a mapping tool of your choice.

Sharing of information

We do not sell your personal information. We may disclose it only:

• to service providers that host or operate this website on our behalf, with access limited to that purpose (these providers may be located outside Canada, so the information may be subject to the laws of those places);
• to delivery providers, where needed to deliver your order;
• when required by law, a court order or a valid request from public authorities;
• as part of a business transfer, such as a merger or sale of assets, under terms at least as protective as this policy.

How long we keep information

• Contact and service requests: for as long as needed to respond and follow up, and a reasonable period afterward for our records.
• Order requests and invoices: for as long as needed to fulfil the order, and for the period required for tax, accounting and legal purposes.
• Cart and session data: stored against your browser session so the cart persists between pages. It may be cleared periodically.

When information is no longer needed, we delete it or de-identify it.

Your privacy rights

Under PIPEDA you may ask to:

• see the personal information we hold about you and how we use it;
• correct information that is inaccurate or incomplete;
• withdraw your consent, subject to legal or contractual limits;
• ask questions or make a complaint about how we handle your information.

To make a request, call us or write to the postal address above, or use the email address shown on our Contacts page, and tell us what you would like. We may need to confirm your identity before acting on a request. If we cannot resolve a complaint, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca). This section is a general description and not legal advice.

Children's privacy

This website is not directed to children. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.

Security

We use reasonable technical and organizational measures to protect the information sent through this site, including protection of forms against forged requests. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Links to other websites

Apart from the embedded map and the photo credit links below, this site does not intentionally link to or load third-party services. Their owners are responsible for their own privacy practices.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed. Material changes will be posted on this page.

Contact us

If you have questions about this policy or want to make a privacy request:

Photo credits

Photographs on this site come from Wikimedia Commons and are used under their licences (CC0, CC BY, CC BY-SA). Product photos show the product type or a close match and are not an exact picture of the item you receive. Scene photos are generic and do not show our premises.